Servicing | KLAUS Multiparking

Car Park Stackers Servicing Overview

We are one of the leading suppliers of mechanical car parking equipment in Australia and we provide the very best servicing to maintain the longevity of our products.

In Germany, where our systems are designed and manufactured, our systems are operating in perfect condition after 40 years of use, as a result of our factory approved service and maintenance programs.

Service help for users, body corporates and real estate agents

We offer service 24 hours a day, seven days a week. Our service team are always on standby ready to attend to any problems you may face in using our car parking stackers. Our technicians can often provide consultation via telephone, solving the problem in minutes. Otherwise, our technical team can visit the site in person to investigate.

Even if you have an operational question, like wanting to know the exact dimensions, needing training for new tenants or considering a new service, maintenance or repair contractor, contact our friendly team today to have your questions answered.

User Induction

As a user of our car parking solutions, you must be comfortable and confident operating our machines. Importantly, you must also be aware of safety considerations. Different systems accommodate different sizes of vehicles, so it is important that we check the dimensions before you attempt to access the car space.

Induction and training for new users is essential and is a safety recommendation of DIN EN 14010 (Power operated mechanical parking systems for motor vehicles). During induction you get a key or remote and an operation manual for future reference.

Appointments take 15-30 minutes and induction fees may apply.

Got more questions about inductions? See our FAQs or contact us to speak to one of our friendly team.

Have you just moved and need help using your KLAUS Multiparking space?

Everything was great!

User Induction Survey

Technician was amazing!! 🙂

User Induction Survey

Testimonials

The KLAUS team work hard to provide a personal and professional service. It’s a pleasure working with KLAUS customers!

We appreciate hearing your customer feedback. Please don’t hesitate to contact us if you have any questions and would like to talk to a friendly team member.

If you love our product and service, we would appreciate if you could take a short moment to leave KLAUS ANZ a Google Review. Thank you!

Leave a Google Review

I was lucky to have had your service technician come out to rescue me as I had left my Fob in the car. He was an utter gentleman. He also showed me the best way to take my car out and put it back into the cage. He was very pleasant to deal with.

Lazar Hoffman

Yesterday evening your technician attended my building to get the parking system working. He was excellent. He spent at least 90 minutes on site and was extremely professional throughout this period. He persevered through several potential fixes that did not work. I cannot commend his customer service highly enough.

Patrick Hayes

I had an unfortunate incident with my car in the stacking system today and was very distressed. The wonderful technician Steve not only sorted everything out for me, but was so kind and supportive throughout the time he spent with me. Very impressed with your staff.

Pamela Argyriou, Business Development - Primary Care

Service and Warranty Packages

Our car parking solutions are built to last, however, they do require annual service and maintenance to keep operating in top condition. We understand that each building has different needs.

Our service and warranty packages offer twice annual services, extended warranties, use of genuine German manufactured parts, and high quality specialised mechanic service to your car parking system.

24 Hour Emergency

We are here to help in an emergency. In the majority of cases we can guide you over the phone to correct the problem. On site support is available for sites that have service agreements in place. Conditions apply.

BUSINESS HOURS (Monday – Friday 9am-5pm)

Telephone 1300 4KLAUS (1300 455 287)

AFTER HOURS

Contact our on-call technician

Victoria: 0450 127 563
New South Wales: 0428 130 686
Western Australia: 0408 153 034

Frequently Asked Questions

I just moved into this property. How can I start using the car park?

Before using the car stacker system, all users are required to have an induction. Upon completion of the induction a fob/key will be given to you. To register for an induction, please click the following link:

Request an induction

Can I give my space to someone else to use?

No. Your space is configured to your vehicle alone. If a different vehicle uses your space it is possible that significant damage to both the car stacker and the vehicle could occur.

So, do not share your space with friends and family. If you sublet your property (for example with Airbnb) do not provide the space to your tenants.

How will I know if my car fits in the stacker?

Before deciding on a property with stackers, you are welcome to call us with the make, model and year of your vehicle and we can check on the spot if your car is suitable for our systems.

What do I do if my car doesn't fit?

I have been told my car doesn't fit in the system, what do I do?

Each space must be configured for your specific vehicle. You risk danger to your vehicle and the car stacker if you park a car that has not been inducted for the space.

If we review your car and determine that your specific vehicle cannot access the space permanently, there may be another space available to accommodate your car. You may be able to coordinate a swap with your body corporate or real estate. This will require an induction for both vehicles to swap spaces.

Should my car be present for my induction?

Yes, your vehicle must be at the induction as we need to adjust the parking aid (wheel stopper) specifically to the car and check the compatibility of the car for the allocated space. If you have multiple cars using the stacker, make sure they are all available for the induction.

What times are available for inductions?

Inductions are carried out between 12:00noon – 9:00pm Monday to Friday.

Is there a cost involved for the induction?

Yes, this is dependent on the type of service agreement in place for your complex and the time of booking. For example after hours (outside of Monday to Friday, 9am-5pm) inductions can attract additional fees.

I left my fob inside the car and closed the gate using the gate key/ I dropped my keys in the pit/ I lost my fob. What do I do?

A technician may need to attend to the site to assist you to retrieve your fob. A fee will be applied. Replacement keys/fobs can be issued with a cost to the user.

The car parking system is not working. What should I do?

Metal Key Operated Systems

First make sure the emergency stop button hasn’t been pressed in. If the error remains, please call our emergency number to speak to a technician.

Swipe Key/Remote Operated Systems

Please try resetting the system, following the instructions below:

1. Press the red emergency "Stop" button located on the operating panel
2. Hold the green “Start” button located to the right of the emergency stop for about five to ten seconds until “010” or/ “Emergency stop button at operator panel activated” is shown on the display
3. Unlock the emergency stop switch by turning right
4. Wait 10 seconds for the error to clear

If the error remains, please call our emergency number to speak to a technician. It is important to note the error message displaying on the screen so we can correctly identify the issue.

How long will it take to attend the call out?

Our average turnaround time is 45 minutes, this may vary from case to case. When you call for support, we will give you an estimated arrival time based on your location.

Do I need to do anything if I change my car?

Yes, you need to advise us immediately if you are changing your vehicle. You will need to complete another induction to adjust the stacker to ensure the new car can park safely.

A range of servicing options to meet your needs

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